Return and Refund Policy

Effective Date: September 25, 2024

At Plot2ist, we strive to ensure that our customers are satisfied with their purchases. However, if for any reason you are not completely satisfied with your order, you may be eligible for a return or refund under the terms outlined below.

Please read this policy carefully before making a purchase.

1. Return Eligibility

To qualify for a return, your item must meet the following conditions:

  • The product must be in new, unused condition with all original packaging, tags, and accessories.
  • The return must be requested within 7 days of the delivery date.
  • You must provide proof of purchase (e.g., order confirmation or receipt).

Non-returnable items:

  • Unboxed or used items are generally not eligible for return or refund.
  • Sale items, gift cards, and custom/personalized products cannot be returned unless defective.

Note: We assess unboxed or used items on a goodwill basis. If you believe your case deserves special consideration, please contact our support team, and we will review it on a case-by-case basis.

2. Return Process

To initiate a return, please follow these steps:

  1. Contact Us: Email us at [Insert Email] with your order number, reason for return, and any supporting photos (if applicable).
  2. Return Approval: Our team will review your request and provide further instructions if your return is approved.
  3. Return Shipping: You are responsible for return shipping costs unless the item is defective or the wrong product was delivered. We recommend using a trackable shipping service, as we cannot guarantee receipt of your returned item.

3. Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund:

  • Approved Refunds: Refunds will be processed to your original payment method within 7 business days. Please allow additional time for your bank or credit card provider to process the refund.
  • Partial Refunds: In some cases (e.g., returned items that are not in original condition, damaged, or missing parts), only a partial refund may be granted.

4. Exchanges

We only replace items if they are defective or damaged. If you need an exchange for the same item, please contact us by clicking on this link.

5. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please notify us within 48 hours of delivery. We will arrange for a replacement or refund at no additional cost to you.

6. Exceptions

Please note that some products may have different return policies due to their nature. For example:

  • Custom or personalized products cannot be returned or refunded unless they arrive damaged or defective.
  • Final sale items are non-returnable and non-refundable.

7. Contact Us

If you have any questions or would like to initiate a return or refund, please contact our customer service team:

Plot2ist (Hanif Developments)
P/35 Block B, Kelana Square, Jalan SS 7/26, SS7, 47301 Petaling Jaya, Selangor

By purchasing from Plot2ist, you agree to this Return and Refund Policy. We appreciate your understanding and will do our best to resolve any issues you may encounter.